At ProPrintersCare.com, we want you to shop with confidence. If you’re not completely satisfied with your purchase, our returns process is designed to be straightforward and hassle-free.

1. Returns

1.1 We accept returns within 7 days of delivery for most products, provided they are unused, unopened, and in original packaging.
1.2 Non-returnable items include:

  • Used, opened, or altered products

  • Customized or personalized items

  • Digital products or software

  • Clearance or final sale items

1.3 To initiate a return, email info@proprinterscare.com with your order number and details about the item you wish to return.

2. Return Process

2.1 Once your return request is approved, we’ll send you instructions for sending the item(s) back.
2.2 Return shipping costs are the customer’s responsibility unless the return is due to our error or the item is defective/damaged.
2.3 We recommend using a trackable shipping service. ProPrintersCare.com is not responsible for items lost or damaged in transit.

3. Refunds

3.1 Refunds are issued to the original payment method after we receive and inspect the returned product(s).
3.2 Most refunds are processed within 3 business days of receiving the return.
3.3 Shipping fees are non-refundable unless the return is due to a defect or our mistake.

4. Damaged or Defective Items

4.1 If your order arrives damaged or defective, contact us immediately at info@proprinterscare.com with photos and details.
4.2 We will replace the item or issue a full refund, at our discretion.

5. Exchange Policy

We do not offer direct exchanges. If you need a different size, color, or model, please return the original item and place a new order.

6. Late or Missing Refunds

6.1 If you haven’t received your refund within the expected time, check with your bank or credit card provider—processing times may vary.
6.2 If the refund still hasn’t appeared, contact us at info@proprinterscare.com for assistance.

7. Contact Us

For any questions about returns or refunds, reach out to our support team:

ProPrintersCare.com
📧 Email: info@proprinterscare.com
📞 Phone: 24/7 Support Service
📍 Address: 24 Waverly Pl, New York, NY 10003, USA